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Exceptional Benefits

Welcome

Employee Benefits Website

Welcome

Employee Benefits Website

What's New - 2024/2025

We are proud to offer a comprehensive benefits package briefly summarized on this employee benefits website.  
A great deal of time and effort has been invested in designing, funding, and maintaining a quality benefit plan. You and your family can also play an important role in getting the most from your benefits by making sure that you understand them.  

Need to enroll?

888-598-2040

Monday - Friday (8:00am - 6:00pm EST)

Stack of Files

Summaries & Forms

Plan Resources & More

Important Information

Employee Benefits Guide (2024-2025)

Employee Benefits Guide (2023-2024)

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Medical Benefits

Essentials Plus Plan - SBC

HDHP HSA Plan - SBC

    - Payer Matrix - Drug List

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Health Savings Account

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Flexible Spending Accounts

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Dental Benefits

Plan Summary (Corporate)

Plan Summary (Non-Corporate)

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Vision Benefits

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Life Insurance

Basic Life & AD&D

Basic Life Summary - Class 1

Basic Life Summary - Class 2

Basic AD&D Life Summary - Class 1

Basic AD&D Life Summary - Class 2

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Voluntary Life Insurance

Voluntary Life Summary - Class 1

Voluntary Life Summary - Class 2

Voluntary Life & AD&D Summary - Class 1

Voluntary Life & AD&D Summary - Class 2

Disability

Short-Term Disability

Class 1 - Plan Summary

Class 2 - Plan Summary

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Long-Term Disability

Class 1 - Plan Summary

Class 2 - Plan Summary

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Allstate Benefits

Accident - Plan Summary

Cancer - Plan Summary

Critical Illness w/Cancer - Plan Summary

Critical Illness w/oCancer - Plan Summary

• Hospital Indemnity - Plan Summary

Whole Life Insurance

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Pet Benefit Plans

Pet Assure

Plan Overview

PetPlus Brochure

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Nationwide

Plan Summary

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Identity Theft Protection

Plan Summary

Product Features

FAQs

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Other Benefits

Dental for Individuals and Families

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Contacts

Benefit Contacts At-A-Glance

General Information - Exceptional Living Centers 

Human Resources

Phone: 859-255-0075

Email: benefits@exceptionallivingcenters.com

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Medical

UMR \ United Healthcare

Customer Service: 800-826-9781

www.umr.com

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Pharmacy Benefits

CVS Caremark / Aspirant

Customer Service: 855-402-2583

www.caremark.com

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Specialty Pharmacy 

Payer Matrix

Customer Service: 877-305-6202

Email: customerservice@payermatrix.com

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Health Savings Account (HSA) Administrator

Optum Bank

Customer Service: 866-234-8913

www.optumbank.com

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Flexible Spending Accounts (FSA) Administrator

BMS

Customer Service: 800-919-2674

www.bmsllc.net

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Dental Benefit

Delta Dental

Customer Service: 800-955-2030

www.DeltaDentalKY.com

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Vision Benefit

Anthem

Customer Service: 866-723-0515

www.athem.com

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Group Life Benefits

(Basic Life, AD&D, Vol. Life, & Dep. Life)

New York Life

Customer Service: 866-607-2360

www.myNYLBS.com

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Disability Benefits

(Group Short & Long-Term Disability)

New York Life

Customer Service: 888-842-4462

www.myNYLBS.com

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Allstate - Voluntary Worksite Benefits

GoToSMBO.com

Phone: 877-282-0808

Email: info@gotosmbo.com

Claims Filing: 800-486-7721

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Universal Life Insurance

TransAmerica

Customer Service: 888-763-7474

www.transamericaemployeebenefits.com

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Liberty Mutual - Auto/Home Information

Liberty Mutual

Customer Service: 800-835-0894

www.libertymutual.com/elc

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403b Administrator

American Funds

Customer Service: 800-421-0180 ext. 45

www.americanfunds.com

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401k Administrator

Voya

Customer Service: 888-311-9487

www.voyaretirementplans.com

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Pet Insurance Information

Nationwide

Customer Service: 877-738-7874

www.petinsurance.com/exceptionallivingcenters

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Veterinary Discount Plan Information

Pet Assure

Customer Service: 877-738-7874

www.petbenefits.com/land/exceptionallivingcenters

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Identity Theft Monitoring Information

InfoArmor

Customer Service: 800-789-2720

www.myprivacyarmor.com

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Benefits Enrollment Call Center

GoToSMBO.com

877-282-0808

Email: info@gotosmbo.com

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Additional Assistance

BimGroup

Rose Taylor - Client Concierge

Phone: 859-255-9455 ext. 1102

Email: rose@bimgroup.us

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Phone Enrollments

Live 1:1 Enrollments

Do you have questions or need to make changes to your benefit elections?

Contact See My Benefits Online (SMBO) for any questions and information regarding enrollment and plan details:

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1-888-598-2040

Monday – Friday   |   8AM – 6PM EST

Hotline Consultant
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