Welcome
Employee Benefits Website
Welcome
Employee Benefits Website
What's New - 2024/2025
We are proud to offer a comprehensive benefits package briefly summarized on this employee benefits website.
A great deal of time and effort has been invested in designing, funding, and maintaining a quality benefit plan. You and your family can also play an important role in getting the most from your benefits by making sure that you understand them.
Need to enroll?
888-598-2040
Monday - Friday (8:00am - 6:00pm EST)
Summaries & Forms
Plan Resources & More
Important Information
• Employee Benefits Guide (2024-2025)
• Employee Benefits Guide (2023-2024)
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Medical Benefits
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Health Savings Account
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Flexible Spending Accounts
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Dental Benefits
• Plan Summary (Non-Corporate)
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Vision Benefits
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Life Insurance
Basic Life & AD&D
• Basic Life Summary - Class 1
• Basic Life Summary - Class 2
• Basic AD&D Life Summary - Class 1
• Basic AD&D Life Summary - Class 2
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Voluntary Life Insurance
• Voluntary Life Summary - Class 1
• Voluntary Life Summary - Class 2
Disability
Short-Term Disability
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Long-Term Disability
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Allstate Benefits
• Critical Illness w/Cancer - Plan Summary
• Critical Illness w/oCancer - Plan Summary
• Hospital Indemnity - Plan Summary
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Pet Benefit Plans
Pet Assure
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Nationwide
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Identity Theft Protection
• FAQs
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Other Benefits
• Dental for Individuals and Families
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Contacts
Benefit Contacts At-A-Glance
General Information - Exceptional Living Centers
Human Resources
Phone: 859-255-0075
Email: benefits@exceptionallivingcenters.com
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Medical
UMR \ United Healthcare
Customer Service: 800-826-9781
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Pharmacy Benefits
CVS Caremark / Aspirant
Customer Service: 855-402-2583
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Specialty Pharmacy
Payer Matrix
Customer Service: 877-305-6202
Email: customerservice@payermatrix.com
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Health Savings Account (HSA) Administrator
Optum Bank
Customer Service: 866-234-8913
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Flexible Spending Accounts (FSA) Administrator
BMS
Customer Service: 800-919-2674
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Dental Benefit
Delta Dental
Customer Service: 800-955-2030
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Vision Benefit
Anthem
Customer Service: 866-723-0515
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Group Life Benefits
(Basic Life, AD&D, Vol. Life, & Dep. Life)
New York Life
Customer Service: 866-607-2360
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Disability Benefits
(Group Short & Long-Term Disability)
New York Life
Customer Service: 888-842-4462
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Allstate - Voluntary Worksite Benefits
GoToSMBO.com
Phone: 877-282-0808
Email: info@gotosmbo.com
Claims Filing: 800-486-7721
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Universal Life Insurance
TransAmerica
Customer Service: 888-763-7474
www.transamericaemployeebenefits.com
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Liberty Mutual - Auto/Home Information
Liberty Mutual
Customer Service: 800-835-0894
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403b Administrator
American Funds
Customer Service: 800-421-0180 ext. 45
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401k Administrator
Voya
Customer Service: 888-311-9487
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Pet Insurance Information
Nationwide
Customer Service: 877-738-7874
www.petinsurance.com/exceptionallivingcenters
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Veterinary Discount Plan Information
Pet Assure
Customer Service: 877-738-7874
www.petbenefits.com/land/exceptionallivingcenters
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Identity Theft Monitoring Information
InfoArmor
Customer Service: 800-789-2720
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Benefits Enrollment Call Center
GoToSMBO.com
877-282-0808
Email: info@gotosmbo.com
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Additional Assistance
BimGroup
Rose Taylor - Client Concierge
Phone: 859-255-9455 ext. 1102
Email: rose@bimgroup.us
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Phone Enrollments
Live 1:1 Enrollments
Do you have questions or need to make changes to your benefit elections?
Contact See My Benefits Online (SMBO) for any questions and information regarding enrollment and plan details:
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1-888-598-2040
Monday – Friday | 8AM – 6PM EST
